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How Do I Cancel My Premium Subscription or Close My Yeeld Account?

You can cancel your Yeeld Companion subscription at any time and continue using Yeeld Connect, or permanently close your Yeeld account and request the removal of your profile.

How Do I Cancel My Premium Subscription or Close My Yeeld Account?

There is a difference between cancelling your Yeeld Companion (Premium) subscription and closing your Yeeld account completely.

Cancelling your subscription downgrades you to the free version of Yeeld, while closing your account permanently removes your access to the platform.

Cancelling Your Premium Subscription

You can cancel your Premium subscription at any time.

To do this:

  1. Open the Yeeld app
  2. Select More
  3. Open My Plan
  4. Select Cancel Subscription

Your Premium subscription will remain active until the end of your current billing period.

What Happens When I Cancel Premium?

Once your billing period ends, you'll automatically move to Yeeld Connect (Free).

As a free user, you'll still be able to:

  • Connect third-party bank accounts
  • Use Penny AI
  • View spending insights
  • Earn cashback
  • Access the free features of the app

However, Premium-only financial products require an active subscription.

These include:

  • Yeeld GBP account
  • Yeeld Visa cards
  • ISA investment accounts
  • GIA investment accounts
  • SIPP investment accounts
  • Other Premium financial services

What Happens to My Financial Products?

Before your Premium subscription ends, you should ensure that all Yeeld financial products have a zero balance.

This includes:

  • Your Yeeld GBP account
  • ISA portfolios
  • GIA portfolios
  • SIPP portfolios

Once your subscription expires, these products will move into a restricted state.

During this period:

  • You will no longer be able to deposit funds
  • You will no longer be able to make new investments
  • You will only be able to withdraw funds or transfer money out

Once the balance of each product reaches £0, it will be closed and removed from your account.

Closing Your Yeeld Account Completely

If you no longer wish to use Yeeld at all, you can request the closure of your entire account.

This will close your profile, remove your access to the app, and begin the account closure process.

To do this:

  1. Open the Yeeld app
  2. Select More
  3. Choose Close My Account

From here, you'll be able to contact our support team directly to request full account closure.

What Happens When I Close My Account?

When your account closure has been completed:

  • Your Yeeld profile will be closed
  • Access to the app will end
  • Your Yeeld financial products will be closed (once eligible)
  • Your connected accounts will no longer be accessible through Yeeld

If you also wish to exercise your data rights, you can request the deletion of your personal data as part of the account closure process. Please note that some information may need to be retained where required by law or regulation.

In Summary

There are two options available:

Cancel Premium

  • Downgrade to Yeeld Connect (Free)
  • Continue using Penny, connected accounts, insights and cashback
  • Premium financial products must be emptied and will close once their balances reach zero

Close Your Yeeld Account

  • Permanently close your Yeeld profile
  • Remove access to the app
  • Request the removal of your personal data (subject to legal and regulatory retention requirements)

You can manage both options from the More section of the Yeeld app.