How Do I Close My Yeeld Account?

If you have decided to close your Yeeld account, follow these steps to ensure the process is completed securely and smoothly:

Navigating to Account Closure:

• Open the Yeeld app and select ‘More’ from the bottom menu.
• Scroll down and select the ‘Close Account’ tab.

Pre-Closure Requirements:

• Ensure your account balance is zero. If there are remaining funds, transfer them out of the account first.
• A pop-up notification will remind you to transfer all funds before proceeding with the closure.

Providing Feedback:

• Before you can close your account, you will be asked to provide a reason for your decision. You can select from the standard options or choose ‘Other’ to write your reason in your own words.

Confirming Account Closure:

• Click ‘Confirm Deletion’ at the bottom of the screen.
• For security purposes, enter your password and a One-Time Passcode (OTP) sent to your registered device to confirm your decision. Note that this action is irreversible.
• Once confirmed, your account will be closed, and a notification will appear to confirm the process is complete.

Retention of Transaction Logs:

• Please note that, in compliance with financial regulations, we are required to keep a log of all your transactions for a minimum of 7 years, even after your account has been closed.