--- title: How Does the Cashback Programme Work? description: How does Rewards work? --- [Skip to content](https://help.yeeld.com/how-does-the-rewards-programme-work#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Rewards](https://help.yeeld.com/rewards?hsLang=en-gb) 3. [Rewards Programme](https://help.yeeld.com/rewards?hsLang=en-gb#rewards-programme) # How Does the Cashback Programme Work? ## Learn how cashback is earned, why rewards may be pending and when your Yeeld Coins become available. **T**he Yeeld Cashback Programme rewards you for shopping with participating retailers. When you make an eligible purchase using your **Yeeld Visa card**, **Yeeld GBP Account**, or an eligible connected account, Yeeld works behind the scenes to process your reward. As more retailers join the programme every week, you'll have even more opportunities to earn Yeeld Coins on your everyday spending. --- Step 1: Shop with a Participating Retailer Simply make a purchase with one of the retailers participating in the Yeeld Rewards Programme. Eligible purchases can be made online or in-store, depending on the retailer's offer. --- Step 2: We Process Your Reward Once your purchase has been made, Yeeld securely submits the transaction information required to the participating retailer so they can confirm that your purchase qualifies for a reward. You don't need to submit receipts, activate offers or make a claim—everything happens automatically. --- Step 3: Your Reward Appears as Pending After your purchase has been verified, your reward will appear in your Rewards section as **Pending**. This means your reward has been tracked successfully and is waiting to be approved by the retailer. --- Why Are Rewards Pending? Every retailer has its own approval period before a reward becomes available. This helps ensure purchases are genuine and allows time for any returns, refunds or cancellations to be processed. For example: - **Restaurants and cafés** often have shorter approval periods because purchases usually can't be returned. - **Electrical retailers and other high-value purchases** may have longer approval periods while the retailer's returns window expires. This process helps protect the integrity of the rewards programme and ensures rewards are only paid on completed purchases. --- When Will My Reward Be Available? Once the retailer has approved your purchase, your reward will move from **Pending** to **Completed**. At this point, your Yeeld Coins will become available to redeem in accordance with the terms of the Yeeld Rewards Programme. The exact approval time varies between retailers, so some rewards may become available sooner than others. --- Growing Every Week Yeeld is continually adding new retailers to the Rewards Programme. Checking the Rewards section regularly is a great way to discover new places where you can earn Yeeld Coins on your everyday spending. --- In Summary The cashback process is simple: - Shop with a participating retailer. - Yeeld securely processes your eligible purchase with the retailer. - Your reward appears as **Pending** while it's being verified. - Once approved, your reward changes to **Completed** and your Yeeld Coins become available. - Approval times vary between retailers depending on their individual policies, including any applicable returns periods. The Yeeld Cashback Programme is designed to make earning rewards effortless, while ensuring rewards are only paid once eligible purchases have been successfully confirmed. - [Getting started](https://help.yeeld.com/getting-started?hsLang=en-gb#main-content) - [Opening an Account](https://help.yeeld.com/getting-started?hsLang=en-gb#opening-an-account) - [Navigating the App](https://help.yeeld.com/getting-started?hsLang=en-gb#navigating-the-app) - [Setting Up Your Profile](https://help.yeeld.com/getting-started?hsLang=en-gb#setting-up-your-profile) - [Account Management](https://help.yeeld.com/account-management?hsLang=en-gb#main-content) - [Managing Your Yeeld Account](https://help.yeeld.com/account-management?hsLang=en-gb#managing-your-yeeld-account) - [Currency Wallets](https://help.yeeld.com/account-management?hsLang=en-gb#currency-wallets) - [Account Closure](https://help.yeeld.com/account-management?hsLang=en-gb#account-closure) - [Sending and receiving payments](https://help.yeeld.com/account-management?hsLang=en-gb#sending-and-receiving-payments) - 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[Products](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#products) - [Risk Profiles](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#risk-profiles) - [Tax-Efficient Accounts](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#tax-efficient-accounts) - [Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#main-content) - [Rewards Programme](https://help.yeeld.com/rewards?hsLang=en-gb#rewards-programme) - [Tracking and Redeeming Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#tracking-and-redeeming-rewards) - [Partnered Retailers](https://help.yeeld.com/rewards?hsLang=en-gb#partnered-retailers) - [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#main-content) - [Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels) - [Support Hours and Availability](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#support-hours-and-availability) - [Escalation Process](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#escalation-process) - [Feedback and Suggestions](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#feedback-and-suggestions) - [Penny (AI Assistant)](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#main-content) - [Introduction to 'Penny'](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#introduction-to-penny) - [Core Features of Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#core-features-of-penny) - [Engaging with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#engaging-with-penny) - [Visual Aids and Insights](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#visual-aids-and-insights) - [Performing Actions with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#performing-actions-with-penny) - [Summary Reports with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#summary-reports-with-penny) - [Support and Escalation](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#support-and-escalation) - [Limitations and Premium Features](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#limitations-and-premium-features) - [Compliance and Sensitivity](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#compliance-and-sensitivity) - [Complaints](https://help.yeeld.com/complaints?hsLang=en-gb)