--- title: How to Provide Feedback in the Yeeld App description: feedback loops how to give feedback --- [Skip to content](https://help.yeeld.com/how-to-provide-feedback-in-the-yeeld-app#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb) 3. [Feedback and Suggestions](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#feedback-and-suggestions) # How to Provide Feedback in the Yeeld App ## Learn how to share your feedback within the Yeeld app to help us improve our services Yeeld is dedicated to enhancing your experience by listening to your feedback. Here's how you can easily provide your thoughts and suggestions: In-App Feedback Prompts - **After Initial Use:** Shortly after your first use of the Yeeld app, a feedback prompt will appear, capturing your first impressions and any immediate concerns or questions. - **After Multiple Sessions:** Another prompt may appear after several sessions to gather more informed feedback based on your experience with various features. - **After Key Actions:** You might receive a prompt after completing key actions, like making a transfer or opening an account, helping us understand specific parts of your journey. These prompts are designed to gather valuable insights while ensuring a smooth experience for you. - [Getting started](https://help.yeeld.com/getting-started?hsLang=en-gb#main-content) - [Opening an Account](https://help.yeeld.com/getting-started?hsLang=en-gb#opening-an-account) - [Navigating the App](https://help.yeeld.com/getting-started?hsLang=en-gb#navigating-the-app) - [Setting Up Your Profile](https://help.yeeld.com/getting-started?hsLang=en-gb#setting-up-your-profile) - [Account Management](https://help.yeeld.com/account-management?hsLang=en-gb#main-content) - [Managing Your Yeeld Account](https://help.yeeld.com/account-management?hsLang=en-gb#managing-your-yeeld-account) - [Currency Wallets](https://help.yeeld.com/account-management?hsLang=en-gb#currency-wallets) - [Account Closure](https://help.yeeld.com/account-management?hsLang=en-gb#account-closure) - [Sending and receiving payments](https://help.yeeld.com/account-management?hsLang=en-gb#sending-and-receiving-payments) - [Confirmation of Payee (CoP)](https://help.yeeld.com/account-management?hsLang=en-gb#confirmation-of-payee-cop) - [Open Banking](https://help.yeeld.com/account-management?hsLang=en-gb#open-banking) - [Payments and Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#main-content) - [Making Payments](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#making-payments) - [Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#transfers) - [Payment Issues and Troubleshooting](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#payment-issues-and-troubleshooting) - [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#main-content) - [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting) - [Yeeld Visa](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#yeeld-visa) - [Virtual Debit Card](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#virtual-debit-card) - [Contactless](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#contactless) - [3D Secure (3DS)](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#3d-secure-3ds) - [Yeeld Connect](https://help.yeeld.com/yeeld-connect?hsLang=en-gb) - [Security, Privacy and Fraud](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#main-content) - [Security Features](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-features) - [Fraud Prevention](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#fraud-prevention) - [Privacy Policy and Data Protection](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#privacy-policy-and-data-protection) - [Security Alerts and Notifications](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-alerts-and-notifications) - [Investing & Portfolio](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#main-content) - [Investment Options Overview](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#investment-options-overview) - [Products](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#products) - [Risk Profiles](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#risk-profiles) - [Tax-Efficient Accounts](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#tax-efficient-accounts) - [Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#main-content) - [Rewards Programme](https://help.yeeld.com/rewards?hsLang=en-gb#rewards-programme) - [Tracking and Redeeming Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#tracking-and-redeeming-rewards) - [Partnered Retailers](https://help.yeeld.com/rewards?hsLang=en-gb#partnered-retailers) - [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#main-content) - [Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels) - [Support Hours and Availability](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#support-hours-and-availability) - [Escalation Process](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#escalation-process) - [Feedback and Suggestions](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#feedback-and-suggestions) - [Penny (AI Assistant)](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#main-content) - [Introduction to 'Penny'](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#introduction-to-penny) - [Core Features of Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#core-features-of-penny) - [Engaging with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#engaging-with-penny) - [Visual Aids and Insights](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#visual-aids-and-insights) - [Performing Actions with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#performing-actions-with-penny) - [Summary Reports with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#summary-reports-with-penny) - [Support and Escalation](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#support-and-escalation) - [Limitations and Premium Features](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#limitations-and-premium-features) - [Compliance and Sensitivity](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#compliance-and-sensitivity) - [Complaints](https://help.yeeld.com/complaints?hsLang=en-gb)