How to Verify Your Identity with Yeeld?

How Do I Verify My Identity with Yeeld?

When you upgrade to Yeeld Companion, you'll gain access to regulated financial products such as your Yeeld GBP Account, investment products and Yeeld Visa cards.

Before these products can be opened, you'll need to complete our identity verification process, also known as Know Your Customer (KYC).

The process is fully digital and, for most users, only takes a few minutes to complete.

Step 1: Upload Your Proof of Identity

The first step is to upload a valid government-issued photo ID.

Our verification system will securely check your document to confirm your identity and ensure the information you've provided matches your application.

Step 2: Address Verification

For many users, we'll automatically verify your address by checking the information you provided during sign-up against trusted data sources.

If we're able to verify your address automatically, no further address documents are required.

Step 3: Proof of Address (If Required)

If we can't automatically verify your address, we'll ask you to upload a proof of address document.

Accepted documents may include:

• Bank statement
• Utility bill
• Council tax bill
• Other accepted proof of address documents

We'll let you know exactly what's required within the app.

Step 4: Complete a Short Questionnaire

Once your identity has been verified, you'll be asked to complete a short questionnaire before your verification is complete.

After this, you'll be able to access eligible Yeeld financial products.

Verification Statuses

Most users are verified automatically within minutes.

However, you may occasionally see one of the following statuses.

Documents Rejected

If your documents can't be verified, we'll ask you to upload them again.

This can happen if:

• The image is blurry.
• Part of the document has been cut off.
• The text isn't readable.
• The wrong document has been uploaded.

Following the on-screen guidance will help speed up the process.

Referred for Manual Review

Some applications require additional checks by our Compliance Team.

This doesn't necessarily mean there's a problem with your application.

A referral may happen because:

• Additional verification is required.
• Automatic checks couldn't reach a decision.
• Your application has been selected for further review.

Manual reviews may take longer than automatic verification.

Verification Unsuccessful

In some cases, we may be unable to verify your identity or provide access to our regulated financial products.

If this happens, we'll let you know and, where appropriate, explain any next steps.

Maximum Attempts Reached

To help protect against fraud, there is a limit to the number of verification attempts.

If you repeatedly upload incorrect or poor-quality documents, you may reach the maximum number of attempts.

Before uploading documents, please make sure:

• Images are clear and well lit.
• The entire document is visible.
• All text is readable.
• You upload the correct document type.

In Summary

Most users complete identity verification in just a few minutes.

The process involves confirming your identity, verifying your address (where required) and completing a short questionnaire. If additional checks are needed, our Compliance Team will review your application and keep you informed of its progress.