--- title: I Was Charged a Higher Exchange Rate at an ATM description: charged more, higher exchange rate DCC --- [Skip to content](https://help.yeeld.com/i-was-charged-a-higher-exchange-rate-at-an-atm#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb) 3. [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting) # I Was Charged a Higher Exchange Rate at an ATM ## Understanding exchange rate charges when withdrawing cash abroad. ### **Why This Happens** If you withdrew money from an ATM abroad and were charged more than expected, it may be due to **Dynamic Currency Conversion (DCC)**. This usually happens when you choose to be charged in **GBP instead of the local currency**, or if the machine didn't offer a choice at all. DCC typically comes with a much higher exchange rate — and unfortunately, if you selected GBP, **we’re unable to dispute the charge for you**. --- ### **What You Can Do** If you believe you were unfairly charged — for example, if you **chose to be charged in local currency but were billed in GBP anyway**, you can raise a dispute. Here’s how to do it in the **Yeeld app**: 1. Open the app and go to **Accounts** 2. Tap the transaction in question 3. Click **Dispute Transaction** 4. Choose the reason: **"I’ve been charged an additional fee by a merchant or I’ve been charged for not using a booking"** 5. Follow the steps to submit your case --- ### **What We’ll Need** We may ask you for: - A receipt from the ATM - Screenshots or any proof of the amount you selected - Confirmation of which currency you chose at the machine --- ### **Important Note** Yeeld cards are **Visa.** Visa sets its own exchange rates, and if a merchant or ATM provider overrides this by charging you in GBP, there’s usually **nothing we can do if you accepted that rate**. Still unsure or need help? 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