What to Do If Your Verification Fails
Steps to take if your verification attempt is unsuccessful
If your verification fails, don't worry—there are several common reasons and easy solutions to try again. Here’s what you can do to resolve the issue and complete your account setup:
Common Reasons for Verification Failure:
- Blurry or unreadable ID photos.
- Expired or unsupported documents.
- Mismatched information between your selfie and ID document.
Steps to Resolve:
- Retry Uploads: Ensure photos are clear, documents are fully visible, and all edges are in sight.
- Check Document Validity: Make sure your documents are current and acceptable by Yeeld standards.
- Correct Mismatched Information: Double-check all provided details for accuracy.
Contact Support:
- Reach out to customer support for assistance if you continue to have issues.