--- title: Does Penny Provide Financial Advice? description: Guidance and financial advice penny --- [Skip to content](https://help.yeeld.com/regulatory-guidance-and-financial-advice#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Penny (AI Assistant)](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb) 3. [Compliance and Sensitivity](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#compliance-and-sensitivity) # Does Penny Provide Financial Advice? ## Learn how Penny operates within regulatory guidelines, protects your privacy and provides educational insights rather than personalised financial advice. No. Penny is designed to help you better understand your finances by providing information, education and personalised insights. She is **not** a financial adviser and does not provide personalised financial advice or investment recommendations. Her role is to help you make more informed decisions—not to make those decisions for you. --- Information, Not Financial Advice Penny can help you: - Understand your spending. - Explain financial concepts. - Help you understand your investment products. - Show trends in your finances. - Explain how financial products work. - Answer questions about your accounts and transactions. However, Penny will never tell you: - What you should invest in. - Which financial product you should choose. - Whether you should buy or sell an investment. - What financial decision is best for you. If you're looking for personalised financial advice, you should speak to a qualified financial adviser. --- Educational Support Penny's goal is to make personal finance easier to understand. She explains financial information in plain English, helping you understand what's happening with your money without overwhelming you with technical language. Whether you're learning about budgeting, savings or investment products, Penny focuses on education rather than recommendations. --- Your Privacy Matters Your financial information is handled securely and in accordance with applicable data protection requirements. Penny doesn't "know" you in the way a person would. She doesn't build a personal memory about your life, and she won't know personal information unless it's needed for the conversation or to answer your financial questions. The financial information Penny analyses is processed electronically to generate insights and responses, allowing her to understand patterns in your finances while helping protect your privacy. --- Clear and Transparent Penny aims to be open about what she can and can't do. If a question falls outside her capabilities or requires professional advice, she'll explain her limitations and, where appropriate, encourage you to seek assistance from a qualified professional or the Yeeld Support team. Transparency is an important part of helping you make informed decisions. --- Built Around Consumer Protection Penny has been designed to support—not replace—your decision-making. Her purpose is to: - Help you understand your finances. - Explain information clearly. - Provide educational insights. - Make managing your money simpler. The final financial decisions are always yours. --- In Summary Penny is designed to: - Provide information and educational financial insights. - Explain your finances in simple language. - Help you understand your spending and investment products. - Be transparent about her capabilities and limitations. - Protect your financial information. - Never provide personalised financial advice or recommendations. Penny is your financial companion—helping you understand your money with confidence while leaving important financial decisions firmly in your hands. - [Getting started](https://help.yeeld.com/getting-started?hsLang=en-gb#main-content) - [Opening an Account](https://help.yeeld.com/getting-started?hsLang=en-gb#opening-an-account) - [Navigating the App](https://help.yeeld.com/getting-started?hsLang=en-gb#navigating-the-app) - [Setting Up Your Profile](https://help.yeeld.com/getting-started?hsLang=en-gb#setting-up-your-profile) - [Account Management](https://help.yeeld.com/account-management?hsLang=en-gb#main-content) - [Managing Your Yeeld Account](https://help.yeeld.com/account-management?hsLang=en-gb#managing-your-yeeld-account) - [Currency Wallets](https://help.yeeld.com/account-management?hsLang=en-gb#currency-wallets) - [Account Closure](https://help.yeeld.com/account-management?hsLang=en-gb#account-closure) - [Sending and receiving payments](https://help.yeeld.com/account-management?hsLang=en-gb#sending-and-receiving-payments) - [Confirmation of Payee (CoP)](https://help.yeeld.com/account-management?hsLang=en-gb#confirmation-of-payee-cop) - [Open Banking](https://help.yeeld.com/account-management?hsLang=en-gb#open-banking) - [Payments and Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#main-content) - [Making Payments](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#making-payments) - [Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#transfers) - [Payment Issues and Troubleshooting](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#payment-issues-and-troubleshooting) - [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#main-content) - [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting) - [Yeeld Visa](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#yeeld-visa) - [Virtual Debit Card](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#virtual-debit-card) - [Contactless](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#contactless) - [3D Secure (3DS)](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#3d-secure-3ds) - [Yeeld Connect](https://help.yeeld.com/yeeld-connect?hsLang=en-gb) - [Security, Privacy and Fraud](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#main-content) - [Security Features](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-features) - [Fraud Prevention](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#fraud-prevention) - [Privacy Policy and Data Protection](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#privacy-policy-and-data-protection) - [Security Alerts and Notifications](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-alerts-and-notifications) - [Investing & Portfolio](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#main-content) - [Investment Options Overview](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#investment-options-overview) - [Products](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#products) - [Risk Profiles](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#risk-profiles) - [Tax-Efficient Accounts](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#tax-efficient-accounts) - [Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#main-content) - [Rewards Programme](https://help.yeeld.com/rewards?hsLang=en-gb#rewards-programme) - [Tracking and Redeeming Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#tracking-and-redeeming-rewards) - [Partnered Retailers](https://help.yeeld.com/rewards?hsLang=en-gb#partnered-retailers) - [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#main-content) - [Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels) - [Support Hours and Availability](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#support-hours-and-availability) - [Escalation Process](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#escalation-process) - [Feedback and Suggestions](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#feedback-and-suggestions) - [Penny (AI Assistant)](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#main-content) - [Introduction to 'Penny'](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#introduction-to-penny) - [Core Features of Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#core-features-of-penny) - [Engaging with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#engaging-with-penny) - [Visual Aids and Insights](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#visual-aids-and-insights) - [Performing Actions with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#performing-actions-with-penny) - [Summary Reports with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#summary-reports-with-penny) - [Support and Escalation](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#support-and-escalation) - [Limitations and Premium Features](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#limitations-and-premium-features) - [Compliance and Sensitivity](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#compliance-and-sensitivity) - [Complaints](https://help.yeeld.com/complaints?hsLang=en-gb)