--- title: How Do I Report a Suspicious Email, Text or Phone Call? description: Suspicious communication --- [Skip to content](https://help.yeeld.com/report-a-suspicious-communication#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Security, Privacy and Fraud](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb) 3. [Fraud Prevention](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#fraud-prevention) # How Do I Report a Suspicious Email, Text or Phone Call? ## Learn how to recognise suspicious communications claiming to be from Yeeld and what to do if you think you've been targeted by a scam. How Do I Report a Suspicious Email, Text or Phone Call? If you receive an email, text message or phone call claiming to be from Yeeld that doesn't seem genuine, it's important to treat it with caution. Reporting suspicious communications helps protect both your account and other Yeeld users. --- Don't Respond If you receive a suspicious communication: - Don't reply to the message. - Don't provide any personal or financial information. - Don't click on any links. - Don't download any attachments. If you're ever unsure whether a communication is genuine, it's safest to ignore it until you've verified it with us. --- How Can I Tell If It's Genuine? Yeeld will **never** ask you to share sensitive security information such as: - Your password - Your 4-digit app passcode - One-time passcodes (OTPs) If a message asks for this information, it should be treated as suspicious. --- Report It to Yeeld Please report any suspicious emails, text messages or phone calls by contacting: [**support@yeeld.com**](mailto:support@yeeld.com) Where possible, include: - A screenshot of the message or email. - The sender's email address or phone number. - Any links included in the message. - A brief description of what happened. The more information you can provide, the easier it is for us to investigate. --- Delete the Message Once you've reported the communication, delete it from your device. This helps prevent accidental interaction with fraudulent links or attachments later. --- Think You've Already Responded? If you've clicked a link, shared information, or believe your Yeeld account may have been compromised, contact us immediately at [**support@yeeld.com**](mailto:support@yeeld.com). The sooner we're aware of the issue, the sooner we can help protect your account. --- In Summary If you receive a suspicious communication claiming to be from Yeeld: - Don't reply or click any links. - Never share your password, 4-digit passcode or OTPs. - Report it to [**support@yeeld.com**](mailto:support@yeeld.com) with as much information as possible. - Delete the message once you've reported it. By reporting suspicious communications, you help us protect both your account and the wider Yeeld community. - [Getting started](https://help.yeeld.com/getting-started?hsLang=en-gb#main-content) - [Opening an Account](https://help.yeeld.com/getting-started?hsLang=en-gb#opening-an-account) - [Navigating the App](https://help.yeeld.com/getting-started?hsLang=en-gb#navigating-the-app) - [Setting Up Your Profile](https://help.yeeld.com/getting-started?hsLang=en-gb#setting-up-your-profile) - [Account Management](https://help.yeeld.com/account-management?hsLang=en-gb#main-content) - [Managing Your Yeeld Account](https://help.yeeld.com/account-management?hsLang=en-gb#managing-your-yeeld-account) - [Currency Wallets](https://help.yeeld.com/account-management?hsLang=en-gb#currency-wallets) - [Account Closure](https://help.yeeld.com/account-management?hsLang=en-gb#account-closure) - [Sending and receiving payments](https://help.yeeld.com/account-management?hsLang=en-gb#sending-and-receiving-payments) - 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