How Do I Report a Suspicious Email, Text or Phone Call?

How Do I Report a Suspicious Email, Text or Phone Call?

If you receive an email, text message or phone call claiming to be from Yeeld that doesn't seem genuine, it's important to treat it with caution.

Reporting suspicious communications helps protect both your account and other Yeeld users.

Don't Respond

If you receive a suspicious communication:

• Don't reply to the message.
• Don't provide any personal or financial information.
• Don't click on any links.
• Don't download any attachments.

If you're ever unsure whether a communication is genuine, it's safest to ignore it until you've verified it with us.

How Can I Tell If It's Genuine?

Yeeld will never ask you to share sensitive security information such as:

• Your password
• Your 4-digit app passcode
• One-time passcodes (OTPs)

If a message asks for this information, it should be treated as suspicious.

Report It to Yeeld

Please report any suspicious emails, text messages or phone calls by contacting:

support@yeeld.com

Where possible, include:

• A screenshot of the message or email.
• The sender's email address or phone number.
• Any links included in the message.
• A brief description of what happened.

The more information you can provide, the easier it is for us to investigate.

Delete the Message

Once you've reported the communication, delete it from your device.

This helps prevent accidental interaction with fraudulent links or attachments later.

Think You've Already Responded?

If you've clicked a link, shared information, or believe your Yeeld account may have been compromised, contact us immediately at support@yeeld.com.

The sooner we're aware of the issue, the sooner we can help protect your account.

In Summary

If you receive a suspicious communication claiming to be from Yeeld:

• Don't reply or click any links.
• Never share your password, 4-digit passcode or OTPs.
• Report it to support@yeeld.com with as much information as possible.
• Delete the message once you've reported it.

By reporting suspicious communications, you help us protect both your account and the wider Yeeld community.