What Are the Support Hours at Yeeld?

Yeeld offers a combination of AI-powered support through Penny and live human support when it's needed.

This means you can always ask questions in the app, while more complex issues can be escalated to a member of the Yeeld Support team during our live support hours.

Penny Is Available 24/7

Penny is available at any time, day or night.

Whether you have a question about your account, investment products, rewards or how to use the app, you can simply start a conversation and Penny will do her best to help.

If your query requires human assistance, Penny will recognise this automatically.

Live Support Hours

Live support agents are currently available:

Monday to Friday
8:00am – 5:00pm (UK time)

During these hours, Penny can invite a member of the Yeeld Support team directly into your conversation if additional assistance is required.

Outside Live Support Hours

If you need help outside of our live support hours, you can still:

• Chat with Penny in the Yeeld app.
• Browse the Help Centre and Knowledge Base.
• Contact us by email at support@yeeld.com.

Our support team will respond as soon as possible during the next available business hours.

In Summary

• Penny is available 24 hours a day, 7 days a week.
• Live support agents are available Monday to Friday, 8:00am to 5:00pm (UK time).
• Penny can automatically bring a human support agent into your conversation during live support hours if required.
• Outside of these hours, you can continue chatting with Penny, browse the Help Centre or email support@yeeld.com.

Yeeld combines AI-powered assistance with human expertise to ensure you can get help whenever you need it.