---
title: What happens after I file a complaint?
description: complaints
---

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1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb)
2. [Complaints](https://help.yeeld.com/complaints?hsLang=en-gb)

# What happens after I file a complaint?

Your complaint will be recorded and assigned to a dedicated team member.

We will acknowledge receipt within two business days and aim to resolve simple issues promptly.

Complex cases may take up to 15 business days, with updates provided if longer processing is needed.

- [Getting started](https://help.yeeld.com/getting-started?hsLang=en-gb#main-content)

    - [Opening an Account](https://help.yeeld.com/getting-started?hsLang=en-gb#opening-an-account)
    - [Navigating the App](https://help.yeeld.com/getting-started?hsLang=en-gb#navigating-the-app)
    - [Setting Up Your Profile](https://help.yeeld.com/getting-started?hsLang=en-gb#setting-up-your-profile)
- [Account Management](https://help.yeeld.com/account-management?hsLang=en-gb#main-content)

    - [Managing Your Yeeld Account](https://help.yeeld.com/account-management?hsLang=en-gb#managing-your-yeeld-account)
    - [Currency Wallets](https://help.yeeld.com/account-management?hsLang=en-gb#currency-wallets)
    - [Account Closure](https://help.yeeld.com/account-management?hsLang=en-gb#account-closure)
    - [Sending and receiving payments](https://help.yeeld.com/account-management?hsLang=en-gb#sending-and-receiving-payments)
    - [Confirmation of Payee (CoP)](https://help.yeeld.com/account-management?hsLang=en-gb#confirmation-of-payee-cop)
    - [Open Banking](https://help.yeeld.com/account-management?hsLang=en-gb#open-banking)
- [Payments and Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#main-content)

    - [Making Payments](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#making-payments)
    - [Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#transfers)
    - [Payment Issues and Troubleshooting](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#payment-issues-and-troubleshooting)
- [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#main-content)

    - [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting)
    - [Yeeld Visa](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#yeeld-visa)
    - [Virtual Debit Card](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#virtual-debit-card)
    - [Contactless](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#contactless)
    - [3D Secure (3DS)](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#3d-secure-3ds)
- [Yeeld Connect](https://help.yeeld.com/yeeld-connect?hsLang=en-gb)
- [Security, Privacy and Fraud](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#main-content)

    - [Security Features](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-features)
    - [Fraud Prevention](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#fraud-prevention)
    - [Privacy Policy and Data Protection](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#privacy-policy-and-data-protection)
    - [Security Alerts and Notifications](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-alerts-and-notifications)
- [Investing & Portfolio](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#main-content)

    - [Investment Options Overview](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#investment-options-overview)
    - [Products](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#products)
    - [Risk Profiles](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#risk-profiles)
    - [Tax-Efficient Accounts](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#tax-efficient-accounts)
- [Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#main-content)

    - [Rewards Programme](https://help.yeeld.com/rewards?hsLang=en-gb#rewards-programme)
    - [Tracking and Redeeming Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#tracking-and-redeeming-rewards)
    - [Partnered Retailers](https://help.yeeld.com/rewards?hsLang=en-gb#partnered-retailers)
- [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#main-content)

    - [Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels)
    - [Support Hours and Availability](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#support-hours-and-availability)
    - [Escalation Process](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#escalation-process)
    - [Feedback and Suggestions](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#feedback-and-suggestions)
- [Penny (AI Assistant)](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#main-content)

    - [Introduction to 'Penny'](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#introduction-to-penny)
    - [Core Features of Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#core-features-of-penny)
    - [Engaging with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#engaging-with-penny)
    - [Visual Aids and Insights](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#visual-aids-and-insights)
    - [Performing Actions with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#performing-actions-with-penny)
    - [Summary Reports with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#summary-reports-with-penny)
    - [Support and Escalation](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#support-and-escalation)
    - [Limitations and Premium Features](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#limitations-and-premium-features)
    - [Compliance and Sensitivity](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#compliance-and-sensitivity)
- [Complaints](https://help.yeeld.com/complaints?hsLang=en-gb)