--- title: What If I Need Support Outside of Yeeld’s Regular Hours? description: Help outside of hours --- [Skip to content](https://help.yeeld.com/what-if-i-need-support-outside-of-yeelds-regular-hours#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb) 3. [Support Hours and Availability](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#support-hours-and-availability) # What If I Need Support Outside of Yeeld’s Regular Hours? ## Guidance on what to do if you need support outside of Yeeld’s regular operating hours If you need help outside Yeeld's live support hours, don't worry—support is still available. While our live support agents are only available during business hours, **Penny** is available **24 hours a day, 7 days a week** to answer questions and help you use the Yeeld app. --- Chat with Penny Anytime Penny can help with a wide range of questions, including: - Using the Yeeld app. - Your Yeeld GBP Account. - Your investment products. - Yeeld Rewards. - General account information. - Help Centre guidance. Simply open the in-app chat and ask your question. --- If You Need a Human Some queries require assistance from a member of the Yeeld Support team. If your issue can't be resolved by Penny and it's outside our live support hours, you'll be directed to contact: **[support@yeeld.com](mailto:support@yeeld.com)** Our support team will review your request and respond as soon as possible during the next available business hours. --- Live Support Hours Live support agents are currently available: **Monday to Friday** **8:00am – 5:00pm (UK time)** During these hours, Penny can automatically bring a support agent directly into your conversation if additional assistance is required. --- In Summary - Penny is available **24/7** to answer questions and provide support. - Live support agents are available **Monday to Friday, 8:00am to 5:00pm (UK time)**. - If you require human assistance outside these hours, please email **[support@yeeld.com](mailto:support@yeeld.com)**. - Your enquiry will be reviewed as soon as possible during the next business day. Whether it's day or night, Penny is always available to help, ensuring you can access support whenever you need it. - [Getting started](https://help.yeeld.com/getting-started?hsLang=en-gb#main-content) - [Opening an Account](https://help.yeeld.com/getting-started?hsLang=en-gb#opening-an-account) - [Navigating the App](https://help.yeeld.com/getting-started?hsLang=en-gb#navigating-the-app) - [Setting Up Your Profile](https://help.yeeld.com/getting-started?hsLang=en-gb#setting-up-your-profile) - [Account Management](https://help.yeeld.com/account-management?hsLang=en-gb#main-content) - [Managing Your Yeeld Account](https://help.yeeld.com/account-management?hsLang=en-gb#managing-your-yeeld-account) - [Currency Wallets](https://help.yeeld.com/account-management?hsLang=en-gb#currency-wallets) - [Account Closure](https://help.yeeld.com/account-management?hsLang=en-gb#account-closure) - [Sending and receiving payments](https://help.yeeld.com/account-management?hsLang=en-gb#sending-and-receiving-payments) - [Confirmation of Payee (CoP)](https://help.yeeld.com/account-management?hsLang=en-gb#confirmation-of-payee-cop) - [Open Banking](https://help.yeeld.com/account-management?hsLang=en-gb#open-banking) - [Payments and Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#main-content) - [Making Payments](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#making-payments) - [Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#transfers) - [Payment Issues and Troubleshooting](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#payment-issues-and-troubleshooting) - [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#main-content) - [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting) - [Yeeld Visa](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#yeeld-visa) - [Virtual Debit Card](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#virtual-debit-card) - [Contactless](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#contactless) - [3D Secure (3DS)](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#3d-secure-3ds) - [Yeeld Connect](https://help.yeeld.com/yeeld-connect?hsLang=en-gb) - [Security, Privacy and Fraud](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#main-content) - [Security Features](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-features) - [Fraud Prevention](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#fraud-prevention) - [Privacy Policy and Data Protection](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#privacy-policy-and-data-protection) - [Security Alerts and Notifications](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-alerts-and-notifications) - [Investing & Portfolio](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#main-content) - [Investment Options Overview](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#investment-options-overview) - [Products](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#products) - [Risk Profiles](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#risk-profiles) - [Tax-Efficient Accounts](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#tax-efficient-accounts) - [Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#main-content) - [Rewards Programme](https://help.yeeld.com/rewards?hsLang=en-gb#rewards-programme) - [Tracking and Redeeming Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#tracking-and-redeeming-rewards) - [Partnered Retailers](https://help.yeeld.com/rewards?hsLang=en-gb#partnered-retailers) - [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#main-content) - [Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels) - [Support Hours and Availability](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#support-hours-and-availability) - [Escalation Process](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#escalation-process) - [Feedback and Suggestions](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#feedback-and-suggestions) - [Penny (AI Assistant)](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#main-content) - [Introduction to 'Penny'](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#introduction-to-penny) - [Core Features of Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#core-features-of-penny) - [Engaging with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#engaging-with-penny) - [Visual Aids and Insights](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#visual-aids-and-insights) - [Performing Actions with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#performing-actions-with-penny) - [Summary Reports with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#summary-reports-with-penny) - [Support and Escalation](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#support-and-escalation) - [Limitations and Premium Features](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#limitations-and-premium-features) - [Compliance and Sensitivity](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#compliance-and-sensitivity) - [Complaints](https://help.yeeld.com/complaints?hsLang=en-gb)