What if the information provided by the CoP service is wrong?

Although, highly unlikely, errors can occur. In this case, please let us know as soon as you notice something is wrong and we will try to resolve the issue as soon as possible.

The party who is responsible for the error will be liable for the losses incurred because of a payment made in error. Rest assured that if an error does occur, our complaints department will investigate the matter, and we will reimburse you for the amount of the payment made in error as a result of an incorrect CoP response.

Important Considerations

• Not a Guarantee: While CoP is a valuable tool, it's not infallible. It's essential to remain vigilant and exercise caution when making payments, especially to unfamiliar recipients.
• Opt-Out Option: Some individuals may choose to opt out of CoP. However, this can limit the

protection offered by the service.

• Staying Informed: Stay updated on the latest information on fraud an financial crime, and guidance regarding CoP from us and other financial institutions. By understanding the principles and implications of Confirmation of Payee, you can make more informed decisions and protect yourself from potential financial risks.