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What is Omni-Channel Support?

Learn how Yeeld's Omni-Channel Support lets you switch between communication channels without losing the conversation.

Yeeld offers Omni-Channel Support, giving you the flexibility to contact us through multiple communication channels while keeping your support experience connected.

Whether you start a conversation in the Yeeld app, send us an email or contact us through another supported channel, our intelligent support platform works to bring everything together into one conversation.

This means you don't need to start from the beginning every time you get in touch.

How Does It Work?

Behind the scenes, Yeeld uses an intelligent matching system to recognise when different contact methods belong to the same customer.

Depending on the information you've used to contact us, this may include matching:

  • Your email address.
  • Your phone number.
  • Your social media accounts.
  • Other verified contact details associated with your account.

This allows us to build a single view of your support history across multiple channels.

Continue Conversations Across Channels

With Omni-Channel Support, you can move between different ways of contacting us without losing the context of your conversation.

For example, you could:

  • Start a conversation with Penny in the Yeeld app.
  • Continue the same conversation by email.
  • Return to live chat later.

Where possible, our support team can see the history of your previous conversation, helping you avoid repeating information you've already shared.

Why Is This Helpful?

Omni-Channel Support is designed to make getting help easier and more convenient.

It allows you to:

  • Contact Yeeld using the channel that's most convenient for you.
  • Continue conversations across different support channels.
  • Spend less time repeating your issue.
  • Receive a more consistent support experience.

In Summary

Yeeld's Omni-Channel Support allows you to:

  • Contact us through multiple supported channels.
  • Continue conversations across those channels where possible.
  • Benefit from an intelligent matching system that links your verified contact details.
  • Enjoy a more seamless and convenient support experience.

Our goal is to make getting support as simple as possible, giving you the freedom to communicate with Yeeld in the way that works best for you.