--- title: What is Omni-Channel Support? description: what is omni-channel support --- [Skip to content](https://help.yeeld.com/what-is-omni-channel-support#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb) 3. [Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels) # What is Omni-Channel Support? ## Learn how Yeeld's Omni-Channel Support lets you switch between communication channels without losing the conversation. Yeeld offers **Omni-Channel Support**, giving you the flexibility to contact us through multiple communication channels while keeping your support experience connected. Whether you start a conversation in the Yeeld app, send us an email or contact us through another supported channel, our intelligent support platform works to bring everything together into one conversation. This means you don't need to start from the beginning every time you get in touch. --- How Does It Work? Behind the scenes, Yeeld uses an intelligent matching system to recognise when different contact methods belong to the same customer. Depending on the information you've used to contact us, this may include matching: - Your email address. - Your phone number. - Your social media accounts. - Other verified contact details associated with your account. This allows us to build a single view of your support history across multiple channels. --- Continue Conversations Across Channels With Omni-Channel Support, you can move between different ways of contacting us without losing the context of your conversation. For example, you could: - Start a conversation with Penny in the Yeeld app. - Continue the same conversation by email. - Return to live chat later. Where possible, our support team can see the history of your previous conversation, helping you avoid repeating information you've already shared. --- Why Is This Helpful? Omni-Channel Support is designed to make getting help easier and more convenient. It allows you to: - Contact Yeeld using the channel that's most convenient for you. - Continue conversations across different support channels. - Spend less time repeating your issue. - Receive a more consistent support experience. --- In Summary Yeeld's Omni-Channel Support allows you to: - Contact us through multiple supported channels. - Continue conversations across those channels where possible. - Benefit from an intelligent matching system that links your verified contact details. - Enjoy a more seamless and convenient support experience. Our goal is to make getting support as simple as possible, giving you the freedom to communicate with Yeeld in the way that works best for you. - [Getting started](https://help.yeeld.com/getting-started?hsLang=en-gb#main-content) - [Opening an Account](https://help.yeeld.com/getting-started?hsLang=en-gb#opening-an-account) - [Navigating the App](https://help.yeeld.com/getting-started?hsLang=en-gb#navigating-the-app) - [Setting Up Your Profile](https://help.yeeld.com/getting-started?hsLang=en-gb#setting-up-your-profile) - [Account Management](https://help.yeeld.com/account-management?hsLang=en-gb#main-content) - [Managing Your Yeeld Account](https://help.yeeld.com/account-management?hsLang=en-gb#managing-your-yeeld-account) - [Currency Wallets](https://help.yeeld.com/account-management?hsLang=en-gb#currency-wallets) - [Account Closure](https://help.yeeld.com/account-management?hsLang=en-gb#account-closure) - [Sending and receiving payments](https://help.yeeld.com/account-management?hsLang=en-gb#sending-and-receiving-payments) - [Confirmation of Payee (CoP)](https://help.yeeld.com/account-management?hsLang=en-gb#confirmation-of-payee-cop) - [Open Banking](https://help.yeeld.com/account-management?hsLang=en-gb#open-banking) - [Payments and Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#main-content) - [Making Payments](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#making-payments) - [Transfers](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#transfers) - [Payment Issues and Troubleshooting](https://help.yeeld.com/payments-and-transfers?hsLang=en-gb#payment-issues-and-troubleshooting) - [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#main-content) - [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting) - [Yeeld Visa](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#yeeld-visa) - [Virtual Debit Card](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#virtual-debit-card) - [Contactless](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#contactless) - [3D Secure (3DS)](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#3d-secure-3ds) - [Yeeld Connect](https://help.yeeld.com/yeeld-connect?hsLang=en-gb) - [Security, Privacy and Fraud](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#main-content) - [Security Features](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-features) - [Fraud Prevention](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#fraud-prevention) - [Privacy Policy and Data Protection](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#privacy-policy-and-data-protection) - [Security Alerts and Notifications](https://help.yeeld.com/security-privacy-and-fraud?hsLang=en-gb#security-alerts-and-notifications) - [Investing & Portfolio](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#main-content) - [Investment Options Overview](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#investment-options-overview) - [Products](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#products) - [Risk Profiles](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#risk-profiles) - [Tax-Efficient Accounts](https://help.yeeld.com/investing-portfolio?hsLang=en-gb#tax-efficient-accounts) - [Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#main-content) - [Rewards Programme](https://help.yeeld.com/rewards?hsLang=en-gb#rewards-programme) - [Tracking and Redeeming Rewards](https://help.yeeld.com/rewards?hsLang=en-gb#tracking-and-redeeming-rewards) - [Partnered Retailers](https://help.yeeld.com/rewards?hsLang=en-gb#partnered-retailers) - [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#main-content) - [Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels) - [Support Hours and Availability](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#support-hours-and-availability) - [Escalation Process](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#escalation-process) - [Feedback and Suggestions](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#feedback-and-suggestions) - [Penny (AI Assistant)](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#main-content) - [Introduction to 'Penny'](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#introduction-to-penny) - [Core Features of Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#core-features-of-penny) - [Engaging with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#engaging-with-penny) - [Visual Aids and Insights](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#visual-aids-and-insights) - [Performing Actions with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#performing-actions-with-penny) - [Summary Reports with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#summary-reports-with-penny) - [Support and Escalation](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#support-and-escalation) - [Limitations and Premium Features](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#limitations-and-premium-features) - [Compliance and Sensitivity](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#compliance-and-sensitivity) - [Complaints](https://help.yeeld.com/complaints?hsLang=en-gb)