--- title: What Support Can I Get If I’m Struggling With Money Issues? description: support, help, financial support, advice --- [Skip to content](https://help.yeeld.com/what-support-can-i-get-if-im-struggling-with-money-issues-#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Customer Support and Feedback](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb) 3. [Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels) # What Support Can I Get If I’m Struggling With Money Issues? ## Learn how Yeeld can support you if you're experiencing financial difficulties and where to find additional help. If you're finding it difficult to manage your money, you're not alone. Yeeld is designed to help you better understand your finances, build healthier money habits and make informed decisions. While we can't provide financial advice or debt counselling, we can offer tools and support to help you take control of your finances. --- How Can Yeeld Help? Depending on the products and features you use, Yeeld can help you to: - Understand where your money is going. - Track your spending across connected accounts. - Build and manage budgets. - Set savings goals using Vaults. - Receive personalised insights from Penny. - Identify recurring bills and subscriptions. - Monitor your financial progress over time. By giving you a clearer picture of your finances, Yeeld can help you make more informed decisions and develop positive financial habits. --- Can Penny Help? Yes. Penny can help you better understand your spending patterns, explain your financial data and suggest ways to improve your budgeting or saving habits. However, Penny does **not** provide financial advice, debt advice or recommendations about what you should do with your money. --- What If I Need Extra Support? If you're experiencing financial hardship or struggling to meet your financial commitments, it's important to seek support as early as possible. There are a number of free, independent organisations that can provide confidential guidance and debt advice, including: - Citizens Advice. - StepChange Debt Charity. - National Debtline. - MoneyHelper. These organisations can help you understand your options and provide support tailored to your individual circumstances. --- Can I Contact Yeeld? Yes. If you're experiencing financial difficulties and need help using your Yeeld account or understanding a feature within the app, our support team will do their best to assist you. If your enquiry requires specialist financial or debt advice, we'll recommend that you speak to an independent organisation that's qualified to help. --- In Summary - Yeeld provides tools to help you better understand and manage your finances. - Penny can explain your financial information but doesn't provide financial or debt advice. - If you're experiencing financial difficulties, you should seek support as early as possible. - Free, independent organisations are available to provide confidential debt and money guidance. - Yeeld's support team is always available to help you with your account and the features within the app. - [Getting started](https://help.yeeld.com/getting-started?hsLang=en-gb#main-content) - [Opening an Account](https://help.yeeld.com/getting-started?hsLang=en-gb#opening-an-account) - [Navigating the App](https://help.yeeld.com/getting-started?hsLang=en-gb#navigating-the-app) - [Setting Up Your Profile](https://help.yeeld.com/getting-started?hsLang=en-gb#setting-up-your-profile) - 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[Customer Support Channels](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#customer-support-channels) - [Support Hours and Availability](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#support-hours-and-availability) - [Escalation Process](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#escalation-process) - [Feedback and Suggestions](https://help.yeeld.com/customer-support-and-feedback?hsLang=en-gb#feedback-and-suggestions) - [Penny (AI Assistant)](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#main-content) - [Introduction to 'Penny'](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#introduction-to-penny) - [Core Features of Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#core-features-of-penny) - [Engaging with Penny](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#engaging-with-penny) - [Visual Aids and Insights](https://help.yeeld.com/penny-ai-assistant?hsLang=en-gb#visual-aids-and-insights) - 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