Why Don’t I Recognise a Merchant Name on My Transaction List?

Sometimes the name that appears next to a card payment might not match the brand you expected. This can happen because many businesses trade under different names, especially when using third-party payment processors.

Steps to take:

1. Check your recent activity – Have you or anyone with access to your account recently made a purchase you might have forgotten?

2. Search online – A quick Google search of the name shown in your transaction list often helps you connect the dots.

3. Look out for subscriptions – Many unfamiliar names are tied to recurring subscriptions (e.g. dating apps, credit services, or online discounts).

4. Use directories – You can refer to lists of known merchant names and their descriptions online to help identify them.

Still unsure?

If you’ve checked and still don’t recognise the transaction, reach out to us through the Help section of the app. Our team can look into the details for you.

⚠️ Tip: Always keep track of what you’ve signed up for and cancel subscriptions directly in the app under Accounts → Recurring Payments.