How Can I Request the Deletion of My Personal Data?

At Yeeld, we believe you should have control over your personal information.

You can request the deletion of your personal data at any time by contacting our support team.

How to Make a Data Deletion Request

To request the deletion of your personal data, please contact:

For security purposes, we may need to verify your identity before processing your request.

This helps ensure that personal data is only disclosed, modified, or deleted at the request of the legitimate account holder.

What Data Will Be Deleted?

Where legally permitted, we will delete personal information associated with your account, including:

Personal profile information
Contact details
Uploaded documents
Preferences and settings
Other personally identifiable information held by Yeeld

We will also disconnect any active Open Banking connections associated with your account.

What If I've Already Closed My Account?

If your account has already been closed, you can still contact us and request the deletion of any remaining personal data that we are not legally required to retain.

Why Can't All Data Always Be Deleted?

As a regulated financial services provider, Yeeld is required by law to retain certain records for specific periods of time.

These requirements may relate to:

Financial crime prevention
Anti-money laundering obligations
Fraud prevention
Regulatory reporting
Audit requirements
Legal and tax obligations

Where retention is required, we cannot immediately delete those records.

What Happens to Data That Must Be Retained?

Where we are required to retain information, we take steps to protect your privacy.

This may include:

Removing personal identifiers
Pseudonymising data
Anonymising data where appropriate
Restricting access to authorised personnel only

This means the retained information cannot be used in the normal operation of the platform and is held solely to satisfy legal and regulatory obligations.

Connected Account Data

If you disconnect a connected bank account, Yeeld will immediately stop receiving new transaction and balance information from that account.

Any historical data retained will be handled in accordance with our legal and regulatory obligations.

How Long Does a Deletion Request Take?

We aim to process data deletion requests as quickly as possible.

The exact timeframe may vary depending on:

The complexity of the request
The products and services you have used
Any regulatory retention requirements that apply

If additional information is required, our team will contact you directly.

Your Data Rights

Depending on your location and applicable laws, you may also have the right to:

Access your personal data
Correct inaccurate information
Restrict processing
Object to certain processing activities
Request a copy of your data

If you would like to exercise any of these rights, please contact our support team.

In Summary

To request the deletion of your personal data:

Contact support@yeeld.com
Complete any required identity verification
We'll review your request and delete any information we are not legally required to retain

Where information must be retained for legal or regulatory reasons, it will be securely stored and protected in accordance with applicable laws and regulations.

How Can I Request the Deletion of My Personal Data?

You can request the deletion of your personal data at any time. Depending on the services you've used, some information may need to be retained to meet legal and regulatory obligations.