How Does Yeeld Handle More Complex Issues?

For issues that require deeper investigation or specialised knowledge, Yeeld follows a multi-step approach:

• Second-Level Escalation: If an issue requires expert attention, such as technical difficulties or compliance-related inquiries, it is escalated to a specialist team within Yeeld. You will be notified of this escalation, and a resolution timeframe will be provided.
• Management Review: Should the issue remain unresolved, it will be escalated to our management team. You can expect a direct response from a member of the management team within 48 hours from the escalation.

This structured approach ensures that all concerns are thoroughly reviewed and handled with the necessary expertise.