How to Handle Compliance and Security Issues

At Yeeld, security and compliance are top priorities. If you experience any compliance or security-related issues, here’s how to handle them:

Addressing Compliance Issues:

• Frozen or Rejected Transactions:
  • If a transaction is flagged for further review or rejected, you will receive a notification with instructions on the next steps.
  • Transactions under review may require additional information from you. Follow the guidance provided within the app to resolve the issue promptly.

Dealing with Security Concerns:

• Account Lockout:

  • If you are locked out of your account due to incorrect passwords or passcodes, use the in-app support to reset your credentials by contacting Yeeld Support.

• Suspicious Activity:

  • If you detect any suspicious activity on your account, contact Yeeld Support immediately through the app to ensure prompt action.

Ensuring security and compliance protects your funds and personal information at all times.