Skip to content
English - United Kingdom
  • There are no suggestions because the search field is empty.

How to Interact with Customer Support via Penny

Learn the steps to seamlessly connect with a human agent through Penny when you need additional support

Interacting with Customer Support via Penny is straightforward and efficient. Here's how you can quickly get the help you need:

  1. Start the Conversation:

    • Open Penny by tapping the gold 'Y' button in the middle of the menu bar at the bottom of the screen.
    • Ask your question or describe your issue.
  2. Penny Assesses Your Query:

    • Penny will first attempt to provide information or direct you to the relevant feature within the app.
    • If she cannot resolve your issue, Penny will suggest escalating to a human agent.
  3. Choose Your Preferred Support Method:

    • Select 'Chat with an Agent' for live text-based support.
    • Alternatively, choose 'Call Support' to speak directly with a customer support representative.
  4. Provide Additional Information:

    • You may be asked to provide some details about your issue to streamline the process and ensure the right support is provided.
  5. Get Help:

    • You’ll be connected to a human agent who can assist you with your query or problem.

Using Penny to access customer support is designed to be as user-friendly as possible, ensuring you always get the help you need without any hassle.