How Do I Contact Customer Support Through Penny?

Penny is the quickest place to get help with questions about your finances and using Yeeld.

Before contacting the support team, it's worth asking Penny your question first. She can instantly answer many common queries, explain features and help resolve issues without you needing to wait for a response.

If your issue requires further assistance, you can easily speak to a member of the Yeeld Support team.

Start by Asking Penny

Simply begin a conversation with Penny and explain what you need help with.

For example:

• "I can't find my card."
• "Why has my payment failed?"
• "How do I open an ISA?"
• "I'm having trouble logging in."

In many cases, Penny will be able to answer your question immediately.

Request a Support Agent

If you don't feel Penny is resolving your issue, you can ask to speak to a member of the Yeeld Support team at any time.

Simply say something like:

• "Speak to an agent."
• "I need customer support."
• "Can I talk to someone?"
• "I'd like to speak to a person."

Penny will arrange for your conversation to be escalated where appropriate.

Penny May Suggest It First

Sometimes Penny will recognise that your query requires additional investigation or specialist support.

When that happens, she'll recommend bringing a member of the Yeeld Support team into the conversation for further assistance.

This helps ensure you receive the right support without having to decide yourself whether escalation is needed.

A Smooth Handover

When your conversation is escalated, Penny helps provide the context of your issue so you don't have to explain everything again.

This allows the support team to understand your query more quickly and continue helping you from where the conversation left off.

In Summary

To contact customer support through Penny:

• Start by asking Penny your question.
• If Penny can resolve it, you'll receive an instant answer.
• If you need further assistance, simply ask to speak to an agent.
• Penny may also recommend escalating your conversation if your issue requires human support.
• The handover is designed to be smooth, helping you get the right assistance as quickly as possible.

Penny is your first point of contact for support, with the Yeeld Support team ready to step in whenever additional help is needed.