How to Interact with Customer Support via Penny
Learn the steps to seamlessly connect with a human agent through Penny when you need additional support
Interacting with Customer Support via Penny is straightforward and efficient. Here's how you can quickly get the help you need:
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Start the Conversation:
- Open Penny by tapping the gold 'Y' button in the middle of the menu bar at the bottom of the screen.
- Ask your question or describe your issue.
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Penny Assesses Your Query:
- Penny will first attempt to provide information or direct you to the relevant feature within the app.
- If she cannot resolve your issue, Penny will suggest escalating to a human agent.
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Choose Your Preferred Support Method:
- Select 'Chat with an Agent' for live text-based support.
- Alternatively, choose 'Call Support' to speak directly with a customer support representative.
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Provide Additional Information:
- You may be asked to provide some details about your issue to streamline the process and ensure the right support is provided.
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Get Help:
- You’ll be connected to a human agent who can assist you with your query or problem.
Using Penny to access customer support is designed to be as user-friendly as possible, ensuring you always get the help you need without any hassle.