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How to Manage Authentication Settings

Yeeld uses multiple layers of authentication to keep your account secure, including OTPs, biometrics, and optional two-factor authentication (2FA).

Security is a core part of the Yeeld experience. To help protect your account, personal information, and money, we use several authentication methods throughout the app.

Some of these security features are mandatory, while others are optional and can be enabled for additional protection.

One-Time Passcodes (OTPs)

One-Time Passcodes (OTPs) are used throughout Yeeld to verify your identity.

OTPs may be sent to:

  • Your email address
  • Your mobile phone number

These codes are commonly used when:

  • Logging in
  • Changing account details
  • Verifying important actions
  • Recovering access to your account

Important

OTPs cannot be disabled.

They form an important second layer of protection and help ensure that sensitive actions are being performed by the legitimate account holder.

If you lose access to your email address or phone number, we strongly recommend updating your details as soon as possible.

Biometric Authentication (Face ID)

Yeeld supports biometric authentication on compatible devices.

This allows you to use:

  • Face ID
  • Fingerprint authentication (where supported)

Biometrics may be used for actions such as:

  • Logging into the app
  • Sending payments
  • Freezing or unfreezing cards
  • Approving sensitive account actions

What if Face ID fails?

If biometric authentication is unavailable or unsuccessful, Yeeld will fall back to another authentication method, such as an OTP sent to your registered device.

This ensures you can still securely access your account and complete important actions.

Is biometric authentication required?

No.

Biometric authentication is optional and can be enabled or disabled through your device settings.

Two-Factor Authentication (2FA)

For additional protection, you can enable Two-Factor Authentication (2FA).

2FA works with an authenticator application of your choice and generates a unique six-digit code that refreshes automatically.

This code may be required when:

  • Logging into your account
  • Accessing certain features
  • Completing sensitive actions

Benefits of 2FA

  • Adds an extra layer of security
  • Helps protect your account if your password is compromised
  • Reduces the risk of unauthorised access

Is 2FA required?

No.

2FA is completely optional but highly recommended for users who want enhanced account security.

Keeping your account secure

To ensure your account remains protected:

  • Keep your email address up to date
  • Keep your mobile number up to date
  • Enable biometric authentication where possible
  • Consider enabling 2FA
  • Never share OTPs or authentication codes with anyone

Yeeld will never ask you to disclose your authentication codes to a member of staff.

In summary

Yeeld uses three main authentication methods:

OTPs (Required)

  • Sent to your email or mobile number
  • Cannot be disabled
  • Used to verify important actions

Biometrics (Optional)

  • Face ID or fingerprint authentication
  • Faster and more convenient access
  • Falls back to OTP if unavailable

2FA (Optional)

  • Uses an authenticator app
  • Provides an additional layer of security
  • Recommended for enhanced account protection

Together, these features help ensure your Yeeld account remains safe, secure, and accessible only to you.