How to Update Your Personal Details

Maintaining up-to-date personal information is crucial for the security and accuracy of your Yeeld account. Here’s how you can update your details:

Accessing ‘My Details’:

• Open the Yeeld app and select the ‘More’ option at the bottom right of the screen.
• Tap on ‘My Details’ from the ‘More Options’ page.

Updating Your Information:

• Email Address and Phone Number:

  • In the ‘Account Information’ section, you can update your email address and phone number.
  • For security, any changes to these fields require re-verification. A 6-digit code will be sent to both the new and current email address or phone number.
  • Enter both codes to confirm the change.

• Name and Date of Birth:

  • The ‘Personal Information’ section includes your first name, middle name (if provided), last name, and date of birth.
  • These fields are not editable to maintain the integrity of your identity.

• Address:

  • In the ‘Address Information’ section, you can update your residential address.
  • Upload proof of residence (such as a bank statement, utility bill, broadband/internet bill, tax return, council tax bill, or government-issued certificate of residence) dated within the last three months.
  • Once submitted, Yeeld will review the document and notify you of the outcome:
    • In Progress: Your document is being reviewed.
    • Retry: The document was insufficient or unreadable. You will need to resubmit.
    • Rejected: The document has been rejected.
    • Verified: Once approved, the new address will be updated in your account.

Keeping your details updated ensures secure and accurate communication with Yeeld, helping maintain the safety of your account.