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How Do I Use the In-App Support Features?

Yeeld provides multiple ways to get help, including the Help Centre, Penny AI, and direct access to our customer support team.

If you ever need assistance while using Yeeld, there are several support options available directly within the app.

Whether you're looking for a quick answer, step-by-step guidance, or help from a member of our team, support is never far away.

Accessing support

Most support features can be found in the More section of the app.

Simply:

  1. Open the Yeeld app
  2. Select More from the main navigation menu

From here, you'll have access to multiple support options.

Help Centre (Knowledge Base)

The Help Centre contains a growing library of articles covering Yeeld's features, products, and services.

Topics include:

  • Accounts and cards
  • Investments
  • Rewards
  • Penny AI
  • Security and authentication
  • Payments and transfers
  • Profile and account management

Finding answers quickly

Use the search bar within the Help Centre to find articles related to your question.

For example:

  • "How do I freeze my card?"
  • "How do I open an ISA?"
  • "How do rewards work?"

Many common questions can be answered instantly through the knowledge base.

Ask Penny

Penny is available throughout the app and can help answer many support-related questions.

Simply ask questions such as:

  • "How do I transfer money?"
  • "How do I change my password?"
  • "Where can I find my statements?"
  • "How do I connect a bank account?"

Penny will provide step-by-step guidance and can often help you resolve issues immediately.

What Penny can help with

  • Using app features
  • Understanding your finances
  • Finding settings
  • Explaining products
  • Navigating the platform
  • Troubleshooting common issues

Contacting our support team

If you need further assistance, you can contact our customer support team directly.

To do this:

  1. Open More
  2. Select Contact Us

You'll then be presented with the available support options.

Depending on availability, you may be able to contact us through:

  • Live chat
  • Phone support
  • Email support

Our team will be happy to help with anything that requires additional assistance.

When should I contact support?

While Penny and the Help Centre can answer most questions, it's best to contact support if you need help with:

  • Account recovery
  • Identity verification issues
  • Name changes
  • Address changes
  • Account closure
  • Technical issues
  • Anything involving sensitive account information

Getting the fastest answer

For most questions, we recommend the following order:

1. Search the Help Centre

Great for quick answers and step-by-step guides.

2. Ask Penny

Perfect for personalised help and navigating the app.

3. Contact Support

Best for account-specific issues or situations that require human assistance.

In summary

Yeeld offers three main support channels:

  • Help Centre – Searchable knowledge base with detailed guides
  • Penny – AI-powered support and assistance throughout the app
  • Customer Support Team – Available through chat, phone, or email for more complex issues

No matter where you are in your Yeeld journey, help is always available when you need it.