How to Use the In-App Support Features

If you ever need help while using the Yeeld app, several in-app support features are available to assist you:

Accessing In-App Support:

• Go to the ‘More’ section at the bottom of the screen.
• You have two main support options:

1. Help Centre (Knowledge Base):

   • Select ‘Help Centre’ to access a comprehensive knowledge base with articles covering various topics, from managing accounts to understanding Yeeld features.
   • Use the search bar within the Help Centre to find articles relevant to your query.

2. Penny, the AI Bot:

   • Ask Penny, the interactive AI bot, directly for help with common questions like "How do I transfer funds?" or "How do I change my passcode?" Penny provides quick, step-by-step guidance on a wide range of topics.

Contacting Customer Support:

• If further assistance is needed:
  • Select ‘Contact Us’ in the ‘More’ section.
  • You will be directed to our customer care team and can choose from the available contact methods: chat, phone, or email.

These in-app support features ensure that you always have the help you need to use the Yeeld app effectively and confidently.