--- title: I Made a Purchase Abroad and Was Charged the Wrong Exchange Rate – What Should I Do? description: Card charges abroad wrong exchange rate --- [Skip to content](https://help.yeeld.com/i-made-a-purchase-abroad-and-was-charged-the-wrong-exchange-rate-what-should-i-do#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb) 3. [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting) # I Made a Purchase Abroad and Was Charged the Wrong Exchange Rate – What Should I Do? ## Here’s how to check what happened, and what you can do next. ### **Step 1: Check the Currency You Paid In** When making purchases or withdrawing cash abroad, you might be offered the option to pay in **GBP instead of the local currency**. This is called **Dynamic Currency Conversion (DCC)**, and it almost always results in **a poorer exchange rate** than if you'd paid in the local currency and let **Visa** handle the conversion. If you **chose to pay in GBP**, the higher exchange rate is part of that service. Unfortunately, this means there’s nothing we can do to recover the difference. --- ### **Step 2: Didn't Choose GBP? You May Be Eligible to Raise a Dispute** If you **selected the local currency** but were still charged in GBP — or weren’t given a choice — you might be able to raise a dispute. To do this: 1. Open the **Yeeld app** 2. Go to your **Account Statement** 3. Tap the transaction in question 4. Select **‘Dispute Transaction’** 5. Choose: **"I’ve been charged an additional fee by a merchant or I’ve been charged for not using a booking"** 6. Complete the form with as much detail as possible --- ### **What You’ll Need** You may be asked to provide: - A copy of the receipt - Proof you selected the local currency (if available) - Screenshots or evidence showing there was no currency choice --- ### **Important to Know** - We’ll review the case based on the evidence you provide. - Raising a dispute means we’ll try to claim the money back for you — but we can’t guarantee the outcome. Need help? 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