I Was Charged for a Service I Cancelled or Didn’t Use – What Should I Do?
How to get help if you’ve been billed for something you cancelled or never used.
Speak to the Company First
Your first step should always be to contact the company directly. If you cancelled a subscription or didn’t use the service, ask them for a refund. This is usually the quickest way to resolve things.
Still Not Resolved? Raise a Dispute
If the company doesn’t issue a refund or won’t respond, you can raise a dispute through the Yeeld app.
Here's how:
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Open the Yeeld app
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Go to your Accounts section
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Find and tap the transaction
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Select ‘Dispute Transaction’
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Choose "I’ve got a problem with the goods or service(s) I purchased"
We’ll ask a few questions to understand what happened and get it escalated.
What You Might Need to Provide
We may ask for evidence to support your claim. This could include:
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Proof of cancellation
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A receipt or invoice
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Emails or chats with the company
What Happens Next
We’ll review everything and attempt to recover your money from the merchant. While we can’t promise the refund will be successful, we’ll assess your case fairly and do our best to help.
Need help during the process? Reach out via the Help section in the app.