--- title: I Was Charged for a Service I Cancelled or Didn’t Use – What Should I Do? description: charged for cancelled service --- [Skip to content](https://help.yeeld.com/i-was-charged-for-a-service-i-cancelled-or-didnt-use-what-should-i-do#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb) 3. [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting) # I Was Charged for a Service I Cancelled or Didn’t Use – What Should I Do? ## How to get help if you’ve been billed for something you cancelled or never used. ### **Speak to the Company First** Your first step should always be to contact the company directly. If you cancelled a subscription or didn’t use the service, ask them for a refund. This is usually the quickest way to resolve things. --- ### **Still Not Resolved? Raise a Dispute** If the company doesn’t issue a refund or won’t respond, you can raise a dispute through the Yeeld app. #### Here's how: 1. Open the **Yeeld app** 2. Go to your **Accounts** section 3. Find and tap the **transaction** 4. Select **‘Dispute Transaction’** 5. Choose **"I’ve got a problem with the goods or service(s) I purchased"** We’ll ask a few questions to understand what happened and get it escalated. --- ### **What You Might Need to Provide** We may ask for evidence to support your claim. This could include: - Proof of cancellation - A receipt or invoice - Emails or chats with the company --- ### **What Happens Next** We’ll review everything and attempt to recover your money from the merchant. While we can’t promise the refund will be successful, we’ll assess your case fairly and do our best to help. Need help during the process? 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