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What to Do if You Suspect Fraudulent Activity

Steps to take if you notice suspicious activity on your Yeeld account

If you suspect any fraudulent activity on your Yeeld account, follow these steps immediately:

  1. Freeze Your Yeeld Card:

    • To prevent further unauthorised transactions, freeze your card immediately.
    • Navigate to ‘More’ > ‘Cards’ and click the ‘Freeze’ button on the left-hand side of the screen underneath the card in question.

  2. Review Your Transactions:

    • Check your recent transactions for any unauthorised charges.
    • Use the ‘Transaction History’ feature to see all recent activity and ensure that all transactions are legitimate.

  3. Contact Yeeld Customer Support:

    • Reach out to Yeeld Customer Support as soon as possible via chat or phone to report the suspicious activity.
    • Go to ‘More’ > ‘Contact Us’ and choose your preferred method: Chat or Phone (avoid email for urgent matters).

  4. Follow Additional Instructions:

    • Yeeld Customer Support may ask for further information or documentation to investigate the issue.
    • Provide all requested details promptly and follow their guidance to resolve the situation.

By taking these steps quickly, you help minimise the impact of fraudulent activity and secure your account.