--- title: I’ve Been Charged But My Order Hasn’t Arrived – What Should I Do? description: missing order card money back dispute --- [Skip to content](https://help.yeeld.com/ive-been-charged-but-my-order-hasnt-arrived-what-should-i-do#main-content) ![Logo - Colour Grey Text V1 (1)](https://help.yeeld.com/hs-fs/hubfs/Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png?width=200&height=59&name=Logo%20-%20Colour%20Grey%20Text%20V1%20(1).png) - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Open main navigation Close main navigation - [Privacy Policy](https://yeeld.com/privacy-notice) - [T&Cs](https://yeeld.com/terms-and-conditions) - [Glossary of Terms](https://yeeld.com/glossary-of-terms) Find what you’re looking for. - There are no suggestions because the search field is empty. 1. [Yeeld Support Centre](https://help.yeeld.com/?hsLang=en-gb) 2. [Yeeld Card Services](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb) 3. [Card Issues and Troubleshooting](https://help.yeeld.com/yeeld-card-services?hsLang=en-gb#card-issues-and-troubleshooting) # I’ve Been Charged But My Order Hasn’t Arrived – What Should I Do? ## How to get your money back if you’ve paid for something that never turned up. ### **Step One: Contact the Company Directly** Start by getting in touch with the company you placed the order with. It’s often the fastest way to sort things out. If you used a service like **PayPal**, or the item was sent by courier, contact them too. --- ### **When to Raise a Dispute** You should wait up to **30 calendar days** for delivery, unless you paid for faster shipping. If the item still hasn’t arrived and you’ve had no luck with the company, you can raise a dispute. --- ### **How to Raise a Dispute in the Yeeld App:** 1. Open the **Yeeld app** 2. Tap **Accounts** and select the relevant transaction 3. Tap **Dispute Transaction** 4. Choose **“I’ve got a problem with the goods or service(s) I purchased”** 5. Follow the steps to submit your case --- ### **What You’ll Need to Provide** We may ask for supporting evidence such as: - Proof of purchase - Shipping or delivery details - Screenshots of any chats or emails with the merchant --- ### **What Happens Next** We’ll review your case and try to recover the funds from the company. While we can’t guarantee success, we’ll do everything we can to help and assess your case fairly. Need help? 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