Why Was My Account Verification Rejected?
Explains common reasons why your account verification might be rejected and how to resolve them
If your account verification has been rejected, there are usually specific reasons for this. Understanding why this happened will help you resolve the issue quickly and successfully complete your verification. Here’s what you need to know:
Common Reasons for Verification Rejection:
- Blurry or Cropped Documents: Ensure all documents are clear, in focus, and fully visible, with no parts cut off.
- Expired Documents: Verify that your ID and proof of address are up to date (within the last three months).
- Mismatched Information: Double-check that the details on your documents match the information you provided in the app.
Steps to Resolve:
- Follow Rejection Instructions: Check the specific reasons provided in the rejection notice.
- Re-upload Correct Documents: Make sure photos are clear and documents are valid.
- Contact Support: If you need further help or clarification, reach out to Yeeld’s customer support team for assistance.
Completing these steps should help you successfully verify your account and gain access to all of Yeeld's features.