What If I Need Support Outside of Yeeld’s Regular Hours?
Guidance on what to do if you need support outside of Yeeld’s regular operating hours
If you require assistance outside of Yeeld's standard support hours, there are still multiple ways to find the help you need:
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Yeeld Knowledge Base & FAQs: Our expansive Knowledge Base is available 24/7 within the Yeeld app, providing detailed articles, guides, and step-by-step instructions on various topics. This should be your first stop for finding answers to common questions or issues, saving you time and getting you back on track quickly. Simply navigate to ‘More’ > ‘Help Centre’ in the Yeeld app to access our extensive library of resources.
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In-App Chat: While live agents are unavailable outside of support hours, our AI-driven assistant remains accessible to answer many common queries. You can access the chat function by going to ‘More’ > ‘Contact Us’ in the Yeeld app or visiting yeeld.com.
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Email Support: You can email us anytime at support@yeeld.com. Our team will review your message and aim to respond within 24 hours.
By leveraging our comprehensive Knowledge Base and other resources, you can find solutions to your queries efficiently, even outside of regular hours.
Remember, the Yeeld Knowledge Base is always there to help you get answers faster!