What is Omni-Channel Support?
Overview of the various support channels available to Yeeld users for assistance
At Yeeld, we provide multiple ways to access support whenever you need it. Whether you prefer to chat directly in the app, send an email, speak to someone over the phone, or reach out via our website, Yeeld offers various options for comprehensive customer support:
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In-App Chat: Access the support chat directly within the Yeeld app. Go to ‘More’ > ‘Contact Us’ to start chatting with our support team. You can also start a chat via our website at yeeld.com.
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Phone Support: Speak directly to a customer support agent over the phone. Live agents are available Monday to Friday from 7:00 AM to 8:00 PM, and on Saturdays and Sundays from 10:00 AM to 4:00 PM. This option is ideal for urgent or complex issues.
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Email Support: You can email us at support@yeeld.com. Our team responds within 24 hours for general inquiries and within 4 hours for urgent issues.
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Knowledge Base & FAQs: Use our extensive in-app knowledge base for self-service support. This resource is available 24/7 and contains detailed articles and guides on various topics.
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Social Media: You can also contact us on our official social media channels for support, available Monday to Friday from 9:00 AM to 5:00 PM GMT.
Yeeld's Omni-Channel Support ensures you always have the help you need, wherever and however you prefer to reach us.