What Should I Do If I Spot Fraud or Think I’ve Been Scammed?
If something doesn’t look right on your account, act fast — we’re here to help you stay protected.
Let Us Know Straight Away
If you notice suspicious activity or believe you’ve been the victim of fraud or a scam, head to the Help section in the Yeeld app and message our support team right away. The quicker you act, the quicker we can investigate and support you.
Secure Your Card Immediately
Think someone has your card details? You can instantly freeze your card in the app:
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Open the Yeeld app
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Tap ‘More’
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Go to ‘Cards’
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Select your card and tap ‘Freeze’
This stops anyone from using it until you're ready to unfreeze it.
Protect Yourself from Future Scams
We recommend checking out the Take Five campaign for clear, practical advice on how to avoid fraud and scams. It's a trusted source of guidance for staying safe online and offline.
Need help urgently?
Tap Help in the app to get in touch with us directly. We're here for you.