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What Should You Do If Your Issue Isn't Resolved?

Steps to take when your issue requires further attention from the Yeeld support team

If your issue isn't resolved during your initial contact with our support team, Yeeld has a comprehensive escalation process to ensure your concerns are managed effectively:

  • Initial Contact: Most inquiries are handled and resolved by our first-line support agents. If the issue requires more in-depth investigation, it will be escalated to a senior agent.
  • First-Level Escalation: If your issue remains unresolved after the first contact, it will be escalated to a senior support agent or a specialist, typically within 24 hours of your initial contact.
  • Stay Informed: Throughout this process, the Yeeld support team will keep you updated on the status of your query, so you always know where things stand.