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What to Do If Your Cashback Is Missing

Guidance on what to do if your cashback is not credited

If you notice that your cashback hasn’t been credited to your account, don’t worry. Here’s what you should do:

Steps to Resolve Missing Cashback:

  1. Check the Cashback Section: Go to the ‘More’ tab, select ‘Cashback’, and review the transaction history to confirm if the cashback is recorded.
  2. Review Offer Terms: Ensure that the retailer was participating at the time of purchase and that any specific terms (like minimum spend or in-store vs. online restrictions) were met.
  3. Contact Support: If you still believe cashback is missing, go to ‘Help & Support’ in the app and contact Yeeld Customer Support for assistance. Provide details of the transaction, such as date, retailer, and amount, to help resolve the issue quickly.

By following these steps, you can ensure you receive the cashback you’re entitled to.