What Should I Do If My Reward Is Missing?

If you think you've missed out on a reward, don't worry—there are a few things worth checking first.

In many cases, a purchase may not qualify for a reward because it doesn't meet the participating retailer's offer terms.

Check the Retailer's Terms and Conditions

Each participating retailer sets their own reward rules.

Before reporting a missing reward, please review the retailer's terms and conditions within the Rewards section of the Yeeld app.

Some common conditions include:

• A minimum spend requirement.
• A maximum qualifying spend.
• Selected products or services being excluded.
• Limits on how often rewards can be earned (for example, one reward per customer each month).
• Specific payment methods or purchase types that don't qualify.

If your purchase doesn't meet the retailer's eligibility criteria, a reward may not be awarded.

Check Whether Your Reward Is Still Pending

Some rewards can take time to appear or move from Pending to Completed.

Retailers have different approval periods, particularly where returns or cancellations are possible.

If your purchase was made recently, it may simply still be going through the normal approval process.

Contact Yeeld Support

If you've reviewed the retailer's terms, allowed sufficient time for the reward to track, and still believe your eligible purchase hasn't received a reward, our team will be happy to investigate.

Please contact:

support@yeeld.com

To help us investigate more quickly, include as much information as possible, such as:

• The retailer's name.
• The purchase date.
• The purchase amount.
• Any other relevant details about the transaction.

In Summary

If a reward appears to be missing:

• Review the participating retailer's terms and conditions.
• Check that your purchase met all eligibility requirements.
• Allow time for rewards that may still be processing or pending.
• Contact support@yeeld.com if you believe an eligible reward has genuinely been missed.

Our support team will be happy to investigate any eligible rewards that haven't tracked as expected.