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What to Do When a Payment Fails

Steps to take when a payment fails

If a payment fails, you will receive an error message explaining the reason. Follow these steps to resolve the issue:

  1. Review the Error Message: Understand why the payment failed, such as insufficient funds, incorrect details, or network issues.
  2. Check Your Account Balance: Ensure you have enough funds to cover the payment. Add more funds if necessary.
  3. Verify Payment Details: Confirm that the recipient's bank details are correct.
  4. Retry the Payment: Correct any errors and try sending the payment again.
  5. Contact Support: If you are unable to resolve the issue, reach out to Yeeld Customer Support for further assistance.