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Why Am I Unable to Close My Yeeld Account?

Potential reasons preventing you from closing your Yeeld account

If you are experiencing difficulties in closing your Yeeld account, it may be due to one of the following reasons:

  • Non-Zero Balance: Your account still has funds. You must transfer out any remaining balance to an external account before you can proceed with the closure.

  • Incomplete Feedback Submission: You haven’t provided a reason for closing your account. Providing feedback is a required step to proceed with account closure.

  • Unverified Security: You have not completed the required security steps, such as entering your password and OTP, to confirm the closure.

Retention of Transaction Logs:

  • Remember, even after closure, we must keep a record of your transactions for a minimum of 7 years to comply with regulatory requirements.

Make sure to address these issues, and if you still encounter problems, contact our customer support team through the ‘Contact Us’ option in the app for further assistance.