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Why Can't I Change My Name?

Explanation on why the name set during account registration cannot be changed

When setting up your Yeeld account, your name is locked in as a security measure. This policy helps prevent identity theft and ensures all account activities are securely linked to the original account holder.

Key Points:

  • Name Security: Your name is a key identifier for your account and is used in all security checks.
  • Legal Compliance: This helps the app comply with financial regulations and anti-fraud measures.
  • What You Can Change: While your name cannot be changed, you can update other personal details, like your address, email, and phone number, using the 'My Details' section.

If you believe there is an error in the name on your account, please contact customer support for further assistance.