Why Does It Say ‘Partial Match’ or ‘No Match’ When I Add a Payee?

When you add a new payee or update someone’s account details, Yeeld checks the information with the receiving bank. This helps us:

• Make sure your money goes to the right place

• Protect you from potential fraud

• Let you decide whether to continue before sending any funds

If the payee’s details don’t fully match, you might see one of the following messages:

Partial match — The name you entered is close but not exact
No match — The name doesn’t match the bank’s records at all

These results may also appear if the receiving bank doesn’t support Confirmation of Payee (CoP).

If you see one of these warnings, we recommend:

• Double-checking the details you entered

• Confirming the account number and sort code with the person or business

• Making sure you’ve chosen the correct account type (e.g. select ‘personal’ for a sole trader)

If you’re confident everything is correct, you can still proceed — but bear in mind that if the name is wrong, your money could go to the wrong person or even a scammer. In some cases, we may not be able to recover the funds.