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Why Has My Outbound Payment Not Been Sent?

Common reasons your payment hasn’t gone through and what to do next.

If your outbound payment hasn’t been sent, there are a few possible reasons:

  • Insufficient funds – Make sure your account has enough money to cover the payment.

  • Incorrect payee details – Double-check the account number, sort code, and name are all correct.

  • Payment under review – Occasionally, we pause a payment to carry out checks for your safety. You’ll usually see it marked as ‘pending’ in the app.

If your payment is time-sensitive or you're unsure why it hasn’t been sent, contact Yeeld Customer Support via the Help section of the app or call us directly.